Thank You for Shopping with Us!

We appreciate your business at www.newzealandherbs.co.nz. For simplicity, we will refer to The New Zealand Herb Company/The New Zealand Herb Co, and www.newzealandherbs.co.nz as “NZHERBCO” in this policy.

The following terms and conditions apply to all transactions on the NZHERBCO online store. By placing an order or making a purchase, you agree to these terms along with NZHERBCO’s Terms of Use.

Return Policy

We stand by the quality of our products. If you receive a defective item, we're here to help with a refund or exchange. Please reach out by sending an email to office@newzealandherbs.co.nz with Return as the subject line for further assistance.

Before opening any bags, please inspect the products. Returns must be made with items in their original, unopened condition, including all labels and packaging.

Unopened items can be returned for a refund within 30 days of receipt. We cannot accept returns after this period.

Products must be returned in their original packaging with labels intact. Shipping costs will be refunded only if the item is incorrect or damaged.

Refunds are based on the item's last retail price. Items purchased on sale are final and cannot be returned unless they are defective or incorrect.

Shipping Information

All online orders from The New Zealand Herb Company can only be shipped to addresses within New Zealand. We ship once a week on Mondays, so all orders placed before Friday midday will be shipped out Monday of the following week.